— Getting started
I'm not sure exactly what I need. Can I still reach out?
Yes — and honestly, that's one of the best reasons to reach out. Most of our clients come to us knowing something isn't working, but not sure what to fix first. That's what discovery is for. We'll ask the right questions, identify the highest-leverage starting point, and help you build a plan that makes sense for where you actually are.
What kinds of businesses do you work with?
Entrepreneurs, service-based professionals, consultants, creatives, and early-stage startups — typically solo founders or small teams serious about building something that lasts. Our sweet spot is founders who've outgrown their current setup and need real infrastructure.
Do you work with businesses that are just getting started?
We do, selectively. Early-stage businesses are a great fit when the founder is clear on their direction and committed to building intentionally. If you're still figuring out your offer or market, it may be too early — and we'll tell you that honestly rather than take your money.
— The work
How involved do I need to be during the project?
More involved than with other agencies — intentionally so. You're involved at each phase: discovery, blueprint review, build feedback, and launch. Most clients find it takes a few focused hours per week, not constant availability, and we set clear expectations upfront.
Do you do brand and systems work together, or separately?
Either. Each of our three practices can be engaged independently based on where your biggest gap is. When all three work together, the results compound — but we'll recommend what makes sense for your situation, not what's the largest engagement.
What tools and platforms do you work with?
We're platform-agnostic by design — we work with the tools that are right for your business, not the ones we're most comfortable with. Common ones include Notion, Airtable, HubSpot, Go High Level, Webflow, Squarespace, Zapier, and Make. We audit what you're already using and build around it wherever it makes sense.
Will I be able to manage everything after handoff?
That's the whole point. We build for independence, not dependency. Every system is documented, every workflow trained, every brand asset packaged for real-world use. We don't consider an engagement complete until you can run what we built — with confidence — on your own.
— Pricing & timing
How much does it cost to work with Bagacaya?
We don't publish set pricing because every engagement is scoped to the actual work required — not a pre-packaged bundle. We're not the cheapest option, and we're designed that way. If you're ready to invest in infrastructure that pays back over time, we're worth the conversation.
How long does a project typically take?
Brand identity: 3–5 weeks. Workflow systems: 4–6 weeks. A full brand + systems + digital build: 8–14 weeks end to end. We give you a clear, realistic timeline during discovery — and we stick to it.
Do you offer payment plans?
Yes. Most engagements use milestone-based payments — typically split across the start, mid-point, and final delivery. We outline the structure clearly in your proposal so there are no surprises.
— After the project
What kind of support do you offer after launch?
Every engagement includes a defined post-launch support window — typically 2–4 weeks — to address any issues and ensure everything runs as intended. Many clients continue with an ongoing retainer for maintenance, updates, or new phases of growth.
What if my needs change mid-project?
Minor pivots are absorbed into the process. Significant scope changes get a direct conversation: what changed, what it means for timeline and budget, and how we move forward — rather than quietly cutting corners.
Can we work together again after the project is done?
Absolutely — and we encourage it. Many clients return for new phases: a rebrand as they move upmarket, new systems as they hire, expanded infrastructure as they grow. We'd rather be a long-term partner than a vendor you used once.
